Tucked along a row of shops offering carpets, Turkish food, hostels, and a museum of toys, you will find a chalkboard outside a shop that flaunts none of its wares on the sidewalk. To discover what it holds, the curious need to take a step inside. This is Wardah Books. For 16 years, Ibrahim Tahir has…
Tag: customer service
Spice of life
Poonam runs a provision shop selling Indian ingredients in a market cluster where you can find hawkers selling fruits, poultry, vegetables, dried beans and other goods for the kitchen. Her shop was open for less than a year at the time of interview, and this is her first business. Poonam does not need to work…
Shop-key-per
Katy started her locksmith business in San Francisco in 1969, and describes how she took a long-distance course… without the Internet! “It was called a correspondence course. They sent me the lessons in the mail, so I would do the lessons and send it back. For example, they would send me a lock to pick, so…
Shopkeeper Stories 